for Retail
for Retail
Workforce intelligence for retail.
Workforce intelligence
for retail.
Workforce intelligence for retail.
Holly is an AI workforce agent that builds your schedules and fills call-offs, all while considering your labor allocation. She gives hundreds of hours back to your managers every year, one schedule at a time.
Holly is an AI workforce agent that builds your schedules and fills call-offs, all while considering your labor allocation. She gives hundreds of hours back to your managers every year, one schedule at a time.
Holly is an AI workforce agent that builds your schedules and fills call-offs, all while considering your labor allocation. She gives hundreds of hours back to your managers every year, one schedule at a time.
HOW IT WORKS
Every layer of your retail operation is connected and managed by Holly.
01
Automated and predictive
Conversational schedule generation
Building a retail schedule is an operational nightmare — it takes managers off the floor, away from their staff and guests. On top of juggling availability and time off, they have to layer in demand forecasting and labor optimization. Holly does all of it in minutes. Your managers spend their week leading their teams instead of rebuilding the schedule from scratch every month.
Building a retail schedule is an operational nightmare — it takes managers off the floor, away from their staff and guests. Holly handles availability, demand forecasting, and labour optimization in minutes, so your managers spend their week leading their team instead of rebuilding the schedule from scratch.
02
Coverage gaps resolved in minutes
Say goodbye to group text chaos
An employee calls out, Holly immediately messages everyone available to cover. Once coverage is found, the schedule is updated. The manager can stay off their screens, and be with their team. Automated shift cuts, helping the manager remain fair and equitable.
03
Predict demand before it hits
Predict Demand. Schedule Smarter.
Holly adjusts staffing recommendations based on labor allocation. Most scheduling tools focus on floor coverage — Holly optimizes both floor and off-floor labor, ensuring stores have the right people available for customers while still completing critical operational work.
01
Automated and predictive
Conversational schedule generation
Building a retail schedule is an operational nightmare — it takes managers off the floor, away from their staff and guests. On top of juggling availability and time off, they have to layer in demand forecasting and labour optimization. Holly does all of it in minutes. Your managers spend their week leading their teams instead of rebuilding the schedule from scratch every month.
02
Coverage gaps resolved in minutes
Say goodbye to group text chaos.
An employee calls out, Holly immediately messages everyone available to cover. Once coverage is found, the schedule is updated and the manager can stay off their screens and with the team. Automated shift cuts, helping the manager remain fair and equitable.
03
Predict demand before it hits
Predict Demand. Schedule Smarter.
Holly adjusts staffing recommendations based on labor forecasting. Most scheduling tools focus on floor coverage — Holly optimizes both floor and off-floor labor, ensuring stores have the right people available for customers while still completing critical operational work.
HOW IT WORKS
Every layer of your retail operation is connected and managed by Holly.
She grows with you.
She grows with you.
Use Holly at 1 store with 20 employees or 50 locations with 1,000 employees. Holly scales with you and learns the rules and preferences of your organization, one store at a time.
Use Holly at 1 store with 20 employees or 50 locations with 1,000 employees.
Holly scales with you and learns the rules and preferences of your organization, one store at a time.
Marcus Davis
Availability change flagged
Nov
29
Wed
Jordan M. is approaching 40 hours this week. Approving Friday's shift will trigger overtime. Heads up.
Review schedule
Marcus Davis
Sales Associate
Morning shifts
Before 10:00 AM
Medium Priority
Consecutive days
No more than 3 days
High Priority
Save rules
Holly gets smarter with every shift.
She’s always paying attention to your organization’s unique workforce needs.
(Even the parts you wish she’d miss.)
What is Holly, and what does she do?
Holly is an AI workforce agent developed by ShiftOS to handle scheduling and administration end-to-end. Holly can generate a new schedule, create shift templates, handle call-offs, shift swaps, PTO requests, and track licensure/credentials. Staff can text or call her directly to make requests, and she'll route, approve, or flag for review based on the rules you've set. Holly acts as your best teammate who learns your organization’s rules, preferences, staff dynamics and gets sharper the longer she works with you.
How is Holly different from traditional scheduling software?
Holly learns like a real person. Holly acts as your best teammate who learns your organization’s rules, preferences, staff dynamics and gets sharper the longer she works with you. She never forgets context, interpersonal dynamics, or restrictions. Unlike static scheduling tools, Holly is dynamic and not only analyzes but executes on your behalf. She spots patterns in your past schedules, adapts to demand, and lets you customize her dashboard and reports around the metrics that actually matter to your operation.
Can Holly handle last-minute call-offs and shift swaps autonomously?
Yes. Holly can run on full auto-pilot, resolving call-offs and swaps the moment they come in, or she can keep a manager in the loop for final approval. You determine how much control you still want to have.
How does Holly manage PTO requests?
Staff and admins can submit PTO requests directly to Holly by text or email— there’s no separate portal or app needed. She tracks every request against your org's PTO policies (accrual rules, blackout dates, coverage requirements, etc.) and approves or denies accordingly. Prefer to keep a human in the loop? Holly will notify the right manager or admin when a new request comes in and hand off the final call to them. Either way, she logs the decision, updates the schedule, and makes sure coverage never slips.
How does Holly learn our scheduling rules and preferences?
You chat with Holly and give her any context you think is important. She turns that context into rules and applies them from day one. Beyond what you tell her directly, Holly also learns from what you upload: employee handbooks, past schedules, payroll data. She spots patterns, picks up on unspoken norms, and gets sharper with every schedule she builds.
Can we give Holly custom rules specific to our organization?
Yes, you can create a rule for anything and Holly will follow it every time. Examples: 1. Sally must work at least 5 shifts a week. 2. No one should be scheduled on Tuesdays from 2-3 PM. 3. RN-to-patient ratio can't drop below 1:4 on the ICU floor.
Can Holly track employee licenses, certifications, and flag upcoming expirations?
Yes, Holly can track licenses and certifications for staff. Just tell her what credentials are needed and she will store than information and track expiration dates to proactively remind when any renewals are due. When something's coming due, she reminds the staff member directly on a cadence you set (e.g., 60, 30, and 7 days out). Staff can text her a photo of the updated document and she'll log it. And because Holly won't schedule anyone whose credentials have lapsed, compliance is enforced automatically.
What size organizations is Holly built for?
Any size. Holly works for a single location with 10 employees or 50 locations with 2,000 employees. As you grow, she scales with you.
Can Holly manage schedules across multiple locations?
Yes. Holly handles multi-location scheduling, including staff who float between sites.
Can different locations have different rules and policies within the same Holly setup?
Yes. Rules and policies can be set at the organization, location, or department level so your ICU can run on different logic than your outpatient clinic, and your Chicago site can follow different rules than your New York one.
What industries does Holly currently support?
Holly supports any industry with shift-based staff. Holly's deepest footprint is in healthcare, but she works anywhere scheduling, call-offs, and credentials need managing.
How do managers oversee or override Holly's decisions?
It’s fully customizable, and you’re as involved as you want to be. Set up escalation flows so admins approve everything, only specific actions (new hires, overtime, credential updates), or nothing at all. Either way, every decision Holly makes is logged and reportable, so nothing happens without full visibility.
Holly is workforce intelligence built by ShiftOS, a software lab building the future of workface management.
To learn more or work with us, visit shiftos.com/vision.
Ready to meet with Holly?
Ready to meet with Holly?
See Holly handle your hardest scheduling week.
See Holly handle your hardest scheduling week.
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